Refund policy

Return and Refund Policy

At AegeanMarble, our products are handmade and made to order. Each custom order is prepared specifically according to the customer's requirements, specifications, and selections.

Custom and Made-to-Order Products

Because our products are custom-made, we generally cannot accept returns or exchanges for products that have been produced according to the customer's approved specifications.

Customers are responsible for providing accurate measurements, specifications, preferences, and other information required to complete their custom order. Before production begins, customers may be contacted to confirm the details of their order where necessary.

Damaged, Defective, or Incorrect Products

If a product arrives damaged, defective, or materially different from the specifications confirmed with the customer, please contact us as soon as possible after delivery and provide photographs and any relevant information so that we can review the issue and determine an appropriate resolution.

Depending on the circumstances, we may offer a repair, replacement, or refund.

Cancellations

Cancellation requests for custom or made-to-order products must be submitted before production begins. Once production has started, cancellation may not be possible because the product is being individually prepared for the customer.

Refunds

Where a refund is approved, the refund will be processed to the original payment method. Processing times may vary depending on the payment provider and the customer's financial institution.

This policy does not limit any mandatory consumer rights that may apply under the laws applicable to the customer's purchase.

If you have any questions regarding returns, refunds, or cancellations, please contact us at info.aegeanmarble@gmail.com.