Distance Sales Agreement
Last Updated: September 3, 2026
This Distance Sales Agreement (“Agreement”) applies to purchases made through the AegeanMarble online store operated by HÜLYA EMİŞEN BAYINDIR MERMERCİLİK ANONİM ŞİRKETİ (“AegeanMarble”, “we”, “us” or “our”).
1. SELLER INFORMATION
Company Name: HÜLYA EMİŞEN BAYINDIR MERMERCİLİK ANONİM ŞİRKETİ
Address: Atatürk Mah. Uğrak Sk. No: 12 C, Söke, Aydın, Türkiye
Tax Office: Söke Tax Office
Tax Identification Number: 4642175022
Email: petekazizebayindir@gmail.com
Phone: +90 507 149 71 79 / +90 533 165 45 48 / +90 541 141 32 09
2. SUBJECT OF THE AGREEMENT
This Agreement governs the sale and delivery of marble and natural stone products purchased through our online store.
Our products are made from natural stone and are handcrafted. Due to the natural characteristics of marble and natural stone, variations in color, veining, texture, pattern and appearance may occur. Such variations are natural characteristics of the material and may make each product unique.
3. ORDER TYPES
AegeanMarble offers both ready-to-purchase products and custom-made products.
Ready-to-Purchase Products:
Products listed on our online store may be purchased directly by the customer according to the product specifications displayed on the relevant product page.
Custom Orders:
Customers may also request products according to their individual requirements, including but not limited to dimensions, design, material, marble selection, finish and other specifications.
For custom orders, the customer is responsible for providing accurate and complete information and approving the final specifications before production begins.
4. ORDER CONFIRMATION
An order is considered accepted once payment has been successfully received and AegeanMarble has confirmed the order.
For custom orders, production will begin according to the specifications approved by the customer.
If additional information or clarification is required before production, AegeanMarble may contact the customer using the contact information provided during the order process.
5. PRICES AND PAYMENT
All prices displayed on the online store are stated in the currency indicated on the website.
Payment must be completed through the payment methods made available during checkout.
Payment processing may be provided through third-party payment service providers.
The customer is responsible for ensuring that the payment and billing information provided during the order process is accurate.
6. PRODUCTION AND DELIVERY
AegeanMarble produces handmade and made-to-order products. Production and delivery times may therefore vary depending on the product, order specifications and destination.
Orders are shipped worldwide via FedEx.
Estimated delivery times may vary depending on the destination country, product specifications, production time, shipping conditions and customs clearance procedures.
Once the order has been dispatched, tracking information will be provided to the customer where available.
Delays caused by customs authorities, import procedures, weather conditions, transportation disruptions or other circumstances beyond our reasonable control may affect delivery times.
7. CUSTOMS, IMPORT TAXES AND DUTIES
For international orders, the customer may be responsible for customs duties, import taxes, brokerage fees and other charges imposed by the destination country, unless otherwise stated at the time of purchase.
The customer is responsible for providing accurate delivery information and for complying with applicable import requirements in the destination country.
8. CUSTOM-MADE PRODUCTS
Custom-made products are prepared specifically according to the customer's approved requirements and specifications.
Before production begins, customers are responsible for reviewing and approving the relevant dimensions, design, material, marble selection and other specifications applicable to their order.
Once production of a custom order has begun, cancellation or changes to the order may not be possible.
Because custom-made products are produced specifically for the customer, returns or exchanges may not be available for products that have been correctly produced according to the specifications approved by the customer, except where required by applicable law or where the product is defective, damaged or materially different from the approved specifications.
9. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
If a product arrives damaged, defective or materially different from the specifications approved by the customer, the customer should contact AegeanMarble as soon as reasonably possible after delivery.
The customer may be asked to provide photographs, videos or other information necessary for us to assess the issue.
Depending on the circumstances, AegeanMarble may offer a repair, replacement or refund where appropriate and in accordance with applicable law.
10. CANCELLATION
For standard products, cancellation requests may be accepted before the order has entered the preparation or shipping process.
For custom-made products, cancellation requests must be submitted before production begins.
Once production has started, cancellation may not be possible because the product is being individually manufactured for the customer.
11. REFUNDS
Where a refund is approved, the refund will normally be made to the original payment method.
The time required for the refund to appear in the customer's account may depend on the payment provider and the customer's financial institution.
Shipping costs, customs charges, duties or other third-party charges may be non-refundable where applicable.
12. CUSTOMER RESPONSIBILITIES
The customer is responsible for providing accurate:
- Name and contact information
- Billing information
- Shipping address
- Measurements and dimensions for custom orders
- Product specifications
- Design requirements
- Other information necessary to manufacture and deliver the order
AegeanMarble cannot be responsible for issues caused by incorrect information supplied or approved by the customer.
13. NATURAL STONE CHARACTERISTICS
Marble and natural stone are natural materials. Differences in veining, color, texture, pattern and surface characteristics may occur between products and between photographs displayed online and the final product.
These natural variations are not considered defects where they are consistent with the natural characteristics of the material.
14. CUSTOMER SERVICE
For questions regarding an order, custom production, shipping, cancellation or refunds, customers may contact us at:
Email: petekazizebayindir@gmail.com
Phone: +90 507 149 71 79 / +90 533 165 45 48 / +90 541 141 32 09
Address: Atatürk Mah. Uğrak Sk. No: 12 C, Söke, Aydın, Türkiye
15. APPLICABLE CONSUMER RIGHTS
Nothing in this Agreement is intended to exclude or restrict any mandatory consumer rights that cannot legally be excluded or restricted under the laws applicable to the customer's purchase.
Where mandatory consumer protection laws apply to a customer's purchase, those rights will remain unaffected.
16. AGREEMENT
By placing an order through the AegeanMarble online store, the customer confirms that they have reviewed the relevant product information, pricing, shipping information and applicable terms relating to their purchase.